Last updated on 2nd October 2025

1. Introduction

1.1. These terms govern your relationship with Swlines Ltd (us, we) in regard to any online service operated by us, including but not limited to any service operating at the domains, or subdomains of, realtimetrains.co.uk, realtimetrains.com, rtt.io, railmiles.me and ic125.net.
1.2. Train ticket retailing and purchases made through Realtime Tickets are governed by a separate set of Terms & Conditions which can be found at realtimetickets.co.uk/system/legal/.
1.3. We, Swlines Ltd, are a company registered in England & Wales, company number 08025561, with a registered office 9 Wordsworth Avenue, Bournemouth, BH8 9NT.
1.3. Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.
1.4. You should not use this website if you do not accept with these terms & conditions in full.

2. Registration and Accounts

2.1. You may choose to set up an account with us which requires you to provide personal information as part of a registration process.
2.2. As part of the registration process you will need to create an account, including a username & password. It is your responsibility to ensure that the information you provide is accurate, not misleading and relates to you. You cannot create an account or username & password using the names and information of another person or using words that are the trademarks or the property of another party (including ours), or vulgar, obscene or in any other way inappropriate. We reserve the right with or without notice to suspend or terminate any account in breach.
2.3. You are responsible for maintaining your own username and password, where required to access your account. You should ensure that you store your username and password securely and that the details required to access your account are not provided to another party.
2.4. Where we provide an organisation with a number of user licenses for the Service these must be adhered to. User licenses cannot be shared between users. A breach of this clause will result in termination of the abused accounts and/or all accounts provided to the organisation.
2.5. You are responsible for your account and actions taken within it. If for any reason you suspect that your username & password has been disclosed to or obtained by another party you should contact us immediately. Please note that we never contact users requesting them to confirm their username & password or other details.
2.6. We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.

3. Privacy

3.1. We take your privacy seriously. We are registered under and comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For further details please see our Privacy Policy.

4. Customer Complaints and Technical Support

4.1. We endeavour to respond to all complaints or queries within five working days.
4.2. Technical support is provided via email and such other means as we decide in order to provide a proper service to users.
4.3. We reserve the right not to provide a full technical support service to free or trial account users.

5. Events outside of our control

5.1. We shall not be liable for delay or failure to perform any obligation under these terms & conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

6. Licence

6.1. We grant you a licence to access the content, information and services contained within our website for your non-commercial personal use only.
6.2. This licence allows you to download and cache (using your browser) individual pages from our website.
6.3. This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
6.4. Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

7. Specific terms relating to paid services

7.1. Pricing, Plans & Features

7.1.1. We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product, service or plan is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).
7.1.2. We reserve the right to alter all product, service or plan pricing and features without notice.

7.2. Payments

7.2.1. All services are billed in advance.
7.2.2. If you upgrade from a free or trial account you will be immediately charged for the necessary full account or accounts.
7.2.3. Where a Service has been set to automatically renew:
7.2.3.1 the payment will be taken in full on each anniversary.
7.2.3.2. It is a condition of use that a valid debit or credit card (or other valid payment method accepted by us) is provided at all times in order for your account or accounts to remain active.
7.2.3.3. Where a payment request is made by us and is declined (for whatever reason) access to your account or accounts may be suspended immediately until such time as a valid payment has been processed and a valid payment method is added to your account or accounts.

7.3. Cancellation Rights, Defects and Refunds

7.3.1. You may cancel your account or accounts at any time.
7.3.2. Cancellation should be done using the facility provided or by emailing us.
7.3.3. Cancellation by any other means, including (but not limited to) telephone call, fax, text, or instant message is not valid.
7.3.4. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel your subscription and obtain a refund.
7.3.5. Where your subscription grants you immediate access to any downloadable, electronic or "softcopy" goods or other electronic services of immediate value you may be required to tick the box at the checkout waiving your right to a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.3.6. In the case of a defective service we reserve the right to offer an additional free period of service or issue a partial or full refund at our sole discretion.
7.3.7. Where a refund is offered and accepted by you it will be made within seven working days of receiving your acceptance of a refund.
7.3.8. Once a refund is issued your subscription will be terminated or downgraded accordingly.

7.4. Upgrading and Downgrading Accounts

7.4.1. Where an account is downgraded the applicable user will be responsible for all the data within the account and any loss of data caused by the downgrading and removal of any service within the account connected to the downgrade.
7.4.2. Users should backup and download their data prior to requesting a downgrade in service.

7.5. Trial and Offer Periods

7.5.1. Trial or offer periods are offered at our sole discretion and are subject to withdrawal at any time and without notice.
7.5.2. Where you are offered a free-trial period you will receive an email notification no less than seven days before your free trial-period is due to end offering you the opportunity to convert your free-trial into a paid subscription. Please note this does not apply where you are merely offered a discounted or offer-period paid-for subscription at a reduced rate that subsequently converts to a subscription at one of our full standard subscription rates.
7.5.3. Only one person may use a single free or trial account, the account cannot be shared amongst multiple individuals.
7.5.4. These Terms and Conditions apply to all trial or offer-period accounts.

7.6. Termination

7.6.1. We may terminate your user account and all content and materials associated with it at any time where these Terms & Conditions have been breached. Such termination can be with or without notice. As a user you can choose to terminate your account at any time (subject to any payments made) and are free to remove any content you have created on termination.
7.6.2. Various clauses within these Terms & Conditions are designed to survive and continue after termination, including (but not limited to) clauses 9 and 13.

8. Service Rules

8.1. As a user you agree not to do any of the following:

• Abuse, harass, threaten, stalk, defame or in any way seek to violate the rights of another user or third-party.
• Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libellous, profane, defamatory, racist, or in any other way inappropriate or objectionable.
• Use or harvest data provided by other users in a way that they would object to.
• Encourage illegal activity or activity that violates the rights of other Service users or third parties, whether individuals or organisations.
• Supply or post content calculated to deliberately mislead other users or third parties, including content falsely made to appear from or be endorsed by us.
• To pose as another user, third-party or organisation employee for the purposes of obtaining user or third-party information.
• To transmit or transfer any viruses, trojans, worms or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment.
• Attempt to gain access to our servers or other equipment in order to disrupt, impair, overload, or otherwise hinder or compromise the safety, security, or privacy of any of the services provided by or relied upon by users and us.
• Reframe or repurpose the Service or any content on it, remove, obscure, or block any notices (and advertising as applicable) provided by us on the Service.
• Load or provide access to content on the Service or link to other content from the Service, which infringes the trademark, patent, trade secret or any other proprietary right of a third-party or infringes any intellectual property law.
• Use any robot, spider, scraper, or other technical means to access the Service or any content on the Service.

8.2. The above list is not intended to be exhaustive. We reserve the right to remove (with or without notice) any content and suspend or terminate (with or without notice) the account of any user who in our sole judgment is in breach of these Terms and Conditions.

9. Content

9.1. As a user you retain all ownership rights to content provided by you.
9.2. As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.
9.3. You warrant that any content provided by you does not belong to a third-party whose rights have been violated by the content being posted on to the Service. Furthermore, if any content is owned by a third-party you agree to pay all royalties, fines and settlements owed to that-party, without seeking any contribution from us.
9.4. We do not condone or encourage in any way the posting of copyrighted or proprietary content or information by any users who are not the legal owners of such content.
9.5. Where notified of such breaches by the owner of such content we will remove the content from the Service as soon as practicable. But only where we can reasonably ascertain the true owner of such content.
9.6. If as the owner of such content you believe that your rights have been infringed you should contact us as soon as possible and provide all relevant information in writing.
9.7. Users can freely add content to the Service. We do not monitor or assume any responsibility for content posted onto the Service. If at any time we decide to monitor the Service on any occasion it does not mean that we assume responsibility for removing any content or the conduct of any users at the time or in the future.

10. Copyright

10.1. All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.
10.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

11. Access and Backups

11.1. We take all reasonable steps to ensure that the Service is available and functioning fully at all times. However, in the event the Service is unavailable or functioning incorrectly either wholly or partly we shall offer (where possible) the opportunity of repeat performance of the Service we should have offered to you in the first place - where appropriate and practical. Where this is not possible, we will offer full or part-refunds subject to clause 13.9 below.
11.2. Refunds will not be offered where a third-party provider who supplies a service to you, rather than us causes the issue.
11.3. You are solely responsible for backing up any content or data entered onto the Service by you. We strongly recommend that you regularly and completely backup all of your content and data on the Service.

12. Disclaimer

12.1 We are not responsible for the accuracy of any content on the Service, (except where such Content is provided by us) nor any advertisements placed on the Service.
12.2 We are not responsible for any links to third-party websites from the Service and the inclusion of any link does not imply an endorsement of a third-party website or service by us.

13. Limitations and Exclusions of Liability

13.1. Where content and information is provided on the website without charge we exclude all liability for such content and information.
13.2. All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.
13.3. All indirect, consequential or special losses or damage are all excluded.
13.4. All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.
13.5. All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.
13.6. These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.
13.7. These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.
13.8. These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.
13.9. In any event our liability and that of our employees, officers and third-party partners shall be limited in any 12-month period to the total Service fees incurred by you in relation to the matter subject to the liability or to a payment of £100, whichever is the greater sum.

14. Indemnity

14.1. By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.

15. Variation

15.1. We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.

16. Assignment

16.1. We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.

17. Severability

17.1. The paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of these Terms & Conditions or paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

18. Waiver

18.1. Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.

19. Third Parties

19.1. These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.

20. Entire Terms & Conditions

20.1. These terms & conditions set out the entire agreement and understanding between you and us.

21. The Consumer Rights Act 2015

21.1. These Terms & Conditions are specifically written in accordance with the Consumer Rights Act 2015. Should these Terms & Conditions conflict with the Act, the Consumer Rights Act 2015 shall prevail and apply.

22. Your Statutory Rights

22.1. Where acting as a consumer your statutory rights are unaffected.

23. Jurisdiction

23.1. These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Our Contact Details

You can contact us at hello@realtimetrains.com.

Our company registration number is 08025561, and our VAT registration number is 172 3163 27.

Our registered office is 9 Wordsworth Avenue, Bournemouth, BH8 9NT.